Refund Policy

DigiMod AI Pty Ltd (ABN 65 695 742 306 | ACN 695 742 306)

Effective date: 25 February 2026
Last updated: 2 August 2026

This Refund Policy applies to purchases of and subscriptions to the DigiMod AI Ecosystem Platform, including recurring subscriptions, prepaid fixed-term contracts, and separately purchased add-ons. This policy should be read together with our Terms of Use and the contract terms shown before checkout.

1. Australian Consumer Law

Nothing in this Refund Policy excludes, restricts or modifies any consumer guarantee or any right or remedy you may have under the Australian Consumer Law (ACL), which is set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth).

Under the ACL, you are entitled to a remedy if our product or service fails to meet a consumer guarantee. Your remedy depends on whether the failure is major or minor.

Major failure — your choice of remedy

  • A full refund, or
  • A replacement product of the same type and similar value.
  • You may also be entitled to compensation for any reasonably foreseeable loss or damage.

Minor failure

  • We may choose to repair or replace the product, or re-supply or fix the service, within a reasonable time.
  • If we fail to do so within a reasonable time, you may be entitled to a refund.

2. When We Will Provide a Refund

You are entitled to a refund if:

  • The product has a major failure as defined in the ACL — for example, it is significantly different from its description, substantially unfit for its normal purpose, or unsafe.
  • The product has a minor failure that we are unable to remedy within a reasonable time.
  • The Platform experiences a major service failure — such as being unavailable for more than 48 continuous hours, data loss, or a security breach affecting your data.

3. When We Will Not Provide a Refund

We are not required to provide a refund if:

  • You simply change your mind about the purchase.
  • You misused the product in a way that caused the problem.
  • You were made aware of a fault or limitation before purchase.

Platform access and digital add-ons may be made available immediately after payment or account activation. Change-of-mind refunds are not offered for an activated subscription period, a prepaid fixed-term contract, or a delivered digital add-on except where the applicable contract terms provide otherwise. This does not affect your rights under the ACL.

4. How to Request a Refund

To request a refund, please contact us:

  • Email support@digimodai.com.au with the subject line “Refund Request”.
  • Include your name, account email address, and date of payment.
  • Include your proof of purchase (receipt, order confirmation, or bank statement).
  • Provide a description of the issue.

We will acknowledge your request within 7 business days and will process eligible refunds within 14 business days of approval. Refunds are issued to the original payment method via Stripe.

5. Data Export

You may export your compliance data in standard formats (PDF, CSV) at any time while you have access to the Platform. If your access is ended following a refund, we will retain your data for 30 days to allow for export. After 30 days, data is securely destroyed in accordance with our Privacy Policy.

6. Dispute Resolution

If you are not satisfied with our response to a refund request, you may:

  • Lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au.
  • Contact your state or territory consumer protection agency.
  • Seek resolution through a relevant external dispute resolution scheme.

Nothing in this policy limits your right to commence legal proceedings.

7. Contact Us

DigiMod AI Pty Ltd
ABN 65 695 742 306 | ACN 695 742 306

Email: support@digimodai.com.au
Location: Perth, Western Australia

Document ID: DMA-LEGAL-2026-REFUND-001 · Version 1.0 · Classification: PUBLIC · Review date: 25 August 2026